Hart Owens Group Plc
real people, real partnerships
Quality and Standards
We´re committed to maintaining an incredibly high level of service to our clients. It´s the reason they tell us things like this:
“You provide an excellent service – you´re a very professional organisation” and “The only claims we´ve had have been dealt with so expertly that I know what we are paying for and believe we get great value for money.”
We never let the praise go to our heads though and constantly strive to maintain and improve, inviting and responding to our clients´ comments.
Investors In People
We know that delivering an outstanding service to you relies on having outstanding staff. We invest in our people to offer continual professional development that fulfils their needs and ours as a firm committed to excellence.
We are dedicated Investors in People, as reflected in comments made during our last assessment. “There is a real atmosphere of hard work coupled with a sense of enjoyment, whilst it’s clear that staff are committed to their roles and the business.”
ISO Accreditation
We are certified to ISO 9002:2000.
FSA Standards
Hart Owens Group Plc is authorised and regulated by the Financial Services Authority, to assure our clients of our high standards.
As such, the Hart Owens Group is committed to the following standards and will:
- Act at all times with integrity, fairness, professional skill, due diligence and care.
- Deal promptly with it’s customers
- Provide information to our customers that is clear, fair and not misleading
- Provide our customers with information and advice to help them make informed decisions
- Adhere to the professional code as set out by the FSA
- Deal with complaints and claims promptly and fairly
Our Complaints Process
We aim to provide a high level of service but accept that no organisation is perfect. If we do make a mistake, we are grateful to hear from you. Please contact us in writing in the first instance by addressing your correspondence to:
The Directors, Hart Owens Group Plc, Lound Hall, Lound Side, Sheffield, S35 2UR.
We have a written complaints procedure – details of which will be provided in the event of a complaint.
If we cannot settle your claim with us, you may be entitled to refer to the Financial Ombudsman Service (although rules apply to who is able to make a complaint to the FOS).
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS.